Privacy Policy
Last updated: October 13, 2026
Heads Held High Billing respects your privacy. This policy explains how we collect and use personal information through our website, inquiries, consultation scheduling, and course registration.
Information you provide
When you contact us, request a course spot, or schedule a consultation, we collect the information you provide. This may include your name, email address, practice information, scheduling details, and questions or messages.
Website form submissions are processed through Squarespace and delivered to our business email account.
Please do not include client names, clinical records, insurance identifiers, or other confidential client information in website forms or consultation requests. If we work together on services involving protected health information, we will arrange appropriate methods for sharing that information.
How we use information
We use your information to:
Respond to inquiries and discuss our services.
Schedule consultations and communicate about appointments.
Manage course requests, enrollment, and course-related communications.
Prepare invoices and maintain business records.
Operate and improve our website.
Meet applicable legal obligations.
We do not currently operate an email newsletter.
Website hosting, analytics, and cookies
Our website uses essential cookies to operate securely. Optional Squarespace analytics cookies are used only after you accept them through our cookie banner. You can decline optional cookies or change your preferences through the cookie settings available on our website.
We also use Squarespace Analytics to understand website traffic and activity. Information collected may include pages visited, referring websites, clicks, and visit times.
Our website uses cookies and similar technologies for essential website functions and, depending on the settings in effect, analytics. You can manage cookies through your browser settings. Blocking some cookies may affect website functionality.
Scheduling and invoicing
We use Calendly to schedule consultations. When you book an appointment, Calendly processes the information you enter to arrange the appointment and related communications.
We use QuickBooks to issue invoices and maintain invoicing records. If you make a payment through an invoice, information is also processed by the payment services used for that transaction.
These providers handle information under their own privacy policies and their agreements with us.
When information is shared
Information is processed by service providers that help us host the website, deliver and store email, schedule appointments, and manage invoicing.
We may also disclose information when required by law or when reasonably necessary to protect our legal rights, prevent fraud, or address security concerns.
Retention and security
We retain information as needed to respond to requests, provide services, maintain business records, and meet applicable legal obligations.
No method of internet transmission or electronic storage is completely secure. Please avoid sending sensitive information through public website forms.
Your requests and choices
You may contact us to request access to, correction of, or deletion of personal information you have provided. We will respond as required by applicable law. Some records may need to be retained for legal, accounting, or service-related purposes.
Information handled through billing services
This website privacy policy does not replace our service agreements or business associate agreements. Our handling of protected health information on behalf of practices is governed by those agreements and applicable law.
Updates to this policy
We may update this policy as our services or website practices change. Updates will appear on this page with a revised date.
Contact
For privacy questions or requests, contact:
Heads Held High Billing
wdempsey@headsheldhighbilling.com